Privacy Policy

1. Introduction

Eladovar ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this policy carefully to understand our practices regarding your personal data.

Eladovar operates from 73 Bermondsey Street, London SE1 3XP, United Kingdom. This policy applies to the website eladovar.info and all services provided through it.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are registered with the Information Commissioner's Office (ICO) as a data controller.

2. Data We Collect

We may collect and process the following categories of personal data:

• Identity data: first name, last name, or similar identifier provided when contacting us.
• Contact data: email address and, where provided, telephone number.
• Technical data: internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the device you use to access this website.
• Usage data: information about how you use our website, products, and services.
• Communications data: the content of messages you send us via the contact form or by email.

We do not collect any special category personal data (such as data about health, religion, or ethnicity) through this website.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to enquiries submitted via the contact form or by email, on the lawful basis of legitimate interests.
• To administer and improve our website, on the lawful basis of legitimate interests.
• To comply with a legal obligation to which we are subject.
• To use analytical cookies, where you have given consent, to understand how visitors use our website.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Enquiry data submitted via the contact form is retained for a maximum of 24 months from the date of last contact, after which it is securely deleted. Technical and usage data collected via analytics cookies is retained for a maximum of 26 months in line with standard analytics platform retention periods.

5. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate data.
• Right to erasure: to request deletion of your personal data in certain circumstances.
• Right to restrict processing: to request that we restrict the processing of your personal data in certain circumstances.
• Right to data portability: to receive your data in a structured, machine-readable format.
• Right to object: to object to the processing of your personal data on the grounds of legitimate interests.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

6. Third-Party Services & Cookies

This website uses third-party services including Google Analytics (analytics), Google Maps (location display), and content distribution networks (CDN) for asset serving. These third-party services may set their own cookies. Please see our Cookie Policy for full details of cookies used on this website and your consent options.

We do not sell, rent, or otherwise transfer your personal data to third parties for their own marketing purposes.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Continued use of this website after a policy update constitutes acceptance of the revised terms.